Got Questions? You're In The Right Place.

We built a cutting-edge system that’s simple to run. This FAQ covers Pre-Sales, Installation, Tenant Conversion, and System Usage—and our Support page goes deeper. If your scenario is unusual, we would love to hear about it.
Image

Pre-Sales FAQs

It lets landlords who include heat in rent allocate costs fairly, recover expenses, and spot wasteful behavior across units.

  • Fair, transparent cost allocation
  • Data to address waste (e.g., open windows, overheating)

Installation FAQs

Not necessarily. Most landlords/maintenance staff can install in under 60 minutes. Turn off power and follow the guide; hire a contractor if unsure.

Tenant Conversion

We’re moving to a pay-for-what-you-use system so costs are shared fairly. In the old model, careful tenants subsidized heavier users. Heat Meter Pro™ tracks each apartment’s heating run-time and splits the actual monthly fuel bill by usage. This keeps rents fair and reduces waste without changing our comfort standards.

System Usage

  • Go to Billing → Fuel Bill (or Accounting → Heating), click Add Bill.
  • Enter Billing Period (start–end), Fuel Vendor, Invoice #, Total Amount, and optional notes/attachment (PDF/image).
  • Click Save & Allocate. The system allocates the total across units by their share of recorded run-time for that period.
  • Review the preview, then click Send Statements (email + text).
  • If the utility fixes an error, edit the bill and click Recalculate—adjusted statements are issued automatically.

Pro tip: Set a statement day (e.g., 3rd of each month) so owners and tenants know when bills arrive.

Ready to Stop Paying for Tenant Heat?

Order today or book a quick call — we’ll help you estimate savings and plan installation.
Image